Known by name
Your team deals with people who know the environment and its history, not a rotating queue that asks the same questions each time.
Tech TherapyOutsourced IT support
Outsourced IT support · for UK SMEs
An IT department, without the overhead
Outsourced IT support that feels embedded rather than remote. You get named people who understand the business, take responsibility for the whole picture and stay close enough to notice problems before they become tickets.
“We already have an IT provider. We just seem to spend a lot of time managing them.”Outsourcing should remove work, not create it
A better kind of outsourced
Close to the team. Accountable for the outcome.
The point of outsourcing IT is to gain capability and headspace. That only works when your provider understands the context, owns decisions through to completion and explains what is happening without hiding behind process.
One complete view
Support, suppliers, security, licences and projects are considered together, with clear ownership when work crosses boundaries.
Advice without a quota
Recommendations fit your team and budget. There is no compulsory product stack and no commission-led prescription.
What we take care of
The function, not just the helpdesk
The exact division of responsibility is agreed with you. We can become the complete IT function or work alongside an internal colleague who wants dependable operational and specialist capacity.
- A clear front door for supportOne dependable route for everyday questions, incidents and requests, handled in plain English.
- Operational administrationAccounts, licences, devices, joiners, leavers, suppliers and recurring work kept orderly.
- Proactive maintenanceUpdates, access reviews, device health and emerging risks handled before they disrupt the team.
- Projects and changeOffice moves, migrations, rollouts, network work and new tools sequenced around the working day.
- Security foundationsMFA, identity, device controls, policies, recovery planning and practical risk reduction.
- Strategy and budgetRegular reviews, vendor decisions and a roadmap that connects technology spend to business plans.
Changing provider
A handover without the drama
Map
We identify accounts, suppliers, devices, documentation and responsibilities before changing anything important.
Transfer
Access and ownership move carefully, urgent weaknesses are contained, and the team gets a clear way to ask for help.
Settle
We document, simplify and improve in a practical order while keeping everyday support steady throughout.
Frequently asked
Before you outsource
What is outsourced IT support?
It gives an external specialist responsibility for some or all of your business technology. We can cover user support, administration, devices, security, suppliers, projects and technical planning without you building an internal IT department.
How are you different from a traditional MSP?
Tech Therapy is small by design. You speak to the people doing the work, receive vendor-neutral advice and can combine ongoing support with hands-on projects and strategy without being pushed into a standard product stack.
Can you work alongside an internal IT person?
Yes. We can own everyday operations, provide specialist help or add strategic capacity while your colleague keeps the business context and the areas they prefer to retain.
Do we have to sign a long contract?
No locked-in long-term contract is required. Project work uses fixed pricing, while ongoing support uses a simple monthly arrangement with the scope and cost agreed in advance.
Booking
Talk through the handover.
Tell us what your current arrangement covers, where it leaves gaps and what you wish somebody would simply own. No slides, no salespeople and no obligation.
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