Business IT support and technical strategy for growing UK teams, without building an in-house department. Tech Therapy untangles the devices, logins, WiFi and manual processes you accumulate, plans and implements what comes next, then keeps it all quietly working.
Presenting complaints
All genuine. All fixable, usually faster than you'd think.
The practice
Most IT problems aren't really about technology. They're about a company that grew faster than its systems, tools bought in a hurry, and decisions nobody was hired to make. That's the condition we treat.
Tech Therapy works with founders, ops leads and office managers who have been holding IT together on top of their actual jobs. As your fractional IT team, we start with a proper diagnosis, turn your business plans into a technical roadmap, fix what hurts most, then stay on hand as the team, offices and systems grow.
No jargon, no scare tactics, no locked-in contracts. Just calm, competent care for the machines and the people who use them.
Treatments
A broad technical practice, organised around four outcomes your team can actually buy. Start with the one that hurts, or combine them into a complete IT function.
A technical strategy and practical roadmap for the business you're becoming. We sequence systems, standards, people and spend so each stage of growth has foundations that can take the weight.
Explore IT strategy & roadmapsCreate a smooth employee experience: everyone gets into exactly what they need, new starters are productive on day one, and leavers stop being a lingering security question.
Explore outsourced ITFewer subscriptions, clearer ownership and sensible automation. We bring Shadow IT into the open, understand the business need behind it, and replace risky workarounds with approved, properly managed tools.
Explore IT operationsPatient, responsive support for the people doing the work, backed by monitoring, vendor management and documentation written for humans.
Explore business IT supportWays to work with us
Start with the situation that sounds most like yours. If the boundaries are blurry, that is normal. We can work out the useful starting point together.
Day-to-day support
Responsive help for your people, devices, accounts and workplace technology, backed by practical improvements and a better employee experience.
Best whenThe team needs reliable everyday help and the current setup is becoming harder to manage.
Explore business IT supportWhole IT operation
An external IT department that takes ongoing responsibility for support, systems, suppliers, security and the operational detail.
Best whenYou want one accountable partner to own IT without building an internal department.
Explore outsourced ITDirection for growth
A practical sequence for systems, security, suppliers, capacity and spend, built around what the business plans to do next.
Best whenGrowth or change is approaching and technology decisions need a shared direction.
Explore strategy & roadmapsFlexible IT function
Senior direction, operational ownership and hands-on delivery in a blend that changes as your business and internal capability grow.
Best whenYou need more capability and ownership than a helpdesk, but not a complete full-time team.
Explore fractional ITThe dispensary
Opinionated but vendor-neutral. We prescribe what fits your team and budget, and build something focused when the available tools do not fit.
Custom software
Some operational problems are spreadsheets and manual handoffs that have quietly become business-critical. We design and build focused internal software that makes the work faster, clearer and easier to control.
Discuss a custom toolPurpose-built tools for approvals, onboarding, inventory, client delivery and other workflows that have outgrown shared sheets and inboxes.
One useful view of operational, service, finance or leadership data across systems, with clear definitions and appropriate access.
Connect the tools you already use, remove duplicate data entry and keep human review where judgement still matters.
Course of treatment
A free half-hour conversation about where it hurts. No slides, no salespeople, no obligation.
We audit devices, subscriptions, access and network, then hand you a plain-English report and a prioritised plan. It's yours to keep either way.
We do the work: migrations, rollouts, rewiring, automation. Sequenced carefully so nobody loses a working day.
Ongoing support, monitoring and regular reviews. Or a clean handover to your team, with documentation written for humans.
Frequently asked
Apple is a specialism, not a limit. Mac support and management are a core part of what we do, but we manage Windows and mixed fleets too, and we work in Google Workspace and Microsoft 365 in equal measure.
Five people with laptops and a shared drive is exactly the right moment to get IT right. A few hours of setup now saves a very bad week later, and everything is sized to the team you are, not the one you might become.
Gently, yes. Whether IT currently lives with an office manager, a founder or another provider, we document as we go and hand back anything you'd rather keep in-house.
Fixed prices for projects, and a simple monthly arrangement for ongoing support. You'll always know the cost before anything is billed. No surprise invoices, ever.
It can be, with the right setup. Choosing the right business tier for ChatGPT, Claude or Gemini, switching off training on your data, and writing a usage policy people actually follow: that's most of what AI enablement means.
It means getting an experienced IT function for the portion of time and scope your business actually needs. We combine day-to-day support, technical strategy and hands-on delivery without requiring you to hire a full internal team. See how fractional IT works.
Yes. We design onboarding, access, devices, support and everyday workflows around the people using them. The goal is a smooth first day, fewer interruptions and technology that helps employees do good work.
Yes. We build focused internal tools, reporting dashboards, integrations and workflow automation when off-the-shelf software does not fit. We start with the process and the decision it needs to support, then build the smallest useful solution.
Shadow IT is the collection of apps, accounts and workarounds people adopt without formal approval, usually because the approved route is missing or too slow. We identify what is in use, understand why people need it, assess the risk, and keep, replace or retire each tool with a clear route for future requests.
Booking
Choose a time for a straightforward conversation about what's broken, slow or worrying you. No slides, no salespeople and no obligation.
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